Engaged IT Support

Engaged IT SupportDo these issues sound familiar to your business?

No IT Strategy?  Does your business lack a strategy for how technology can best serve it into the future?

IT Budget redeuctions?  Under pressure to reduce IT costs, increase value or maximize profitability?

Management Struggles?  Need to find a more efficient way to manage your company’s technology?

Here at Tandem Systems, we understand that the success and profitability of your business is becoming increasingly, if not completely reliant on a healthy, efficient IT network. As your business has critical services that are wholly reliant on your IT network, downtime or network instability can equate to considerable loses for your business and lost productivity for vast amount of employees.

Our Engaged IT Support has been produced with this in mind.  It enables us to take complete operational control of your IT network, giving your business real strategic advantage. We provide your business with a complete IT department at a predictable monthly cost to you. Our expertise in understanding your and current and future business goals gives you complete confidence that fully outsourcing your IT requirements to us will eliminate operational risk, whilst boosting IT performance and virtually eradicating IT downtime and network instability. Security, networking, data protection and user support – we handle it all for a single, predictable monthly cost.

Features of our tailored Engaged IT support include:

  • Initial network health assessment
  • End-to-end IT Infrastructure optimisation 

Our Engaged IT solution goes above and beyond IT support.  We work tirelessly to ensure your IT network is fully optimised at all time.  Equipment installs/ computer replacements/ software updates are examples of all the work we complete at no extra cost to you.  Your IT infrastructure will always be working to its maximum capability for one, regular monthly cost.

  • Enhanced remote network monitoring and management:

Engaged IT Support focuses on availability; performance and predictive failure monitoring across all covered network devices. This can include monitoring servers and devices such as system up/down, disk capacity, CPU/ memory utilization and network device configuration – alerting you to performance issues, bottlenecks and incidents.  Our IT Technicians have access to a live dashboard at all times which details how well your IT systems are performing enabling them to identify and resolve issues any before they become disruptive to the day to day operations of your business, or in the vast majority of cases are even noticed at all.

  • Enhanced security monitoring:

Performance monitoring and availability of all firewalls and anti-virus applications and enhanced monitoring and management of existing onsite back-up applications and all security patches. We keep your environment secure, protected and available through industry best-practices.

  • Scheduled and structured remote preventative maintenance:

Automated management tasks and some manual maintenance tasks performance by our advanced IT technicians. Scheduled Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally, thus improving reliability and security.

  • Network health reviews:

We dedicate time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.

  • Unlimited Remote and Onsite Support:

This ensures the utmost in business stability and reliability. Your single monthly price covers all network, server and workstation support.

Contact us today to understand how Tandem Systems Engaged IT Support can provide you with all of the functionality of an IT department, for one fixed monthly cost.