Responsive IT Support

Responsive IT SupportDo these issues sound familiar to your business?

Wasted Time?  Does your staff productivity levels drop dramatically during IT outages, interruptions or inefficiencies?

Security Fears?  Worried that vulnerable servers, laptops or PCs are putting your business and its data at risk?

Lost Data?  What would be the impact of a hardware failure and business critical data was lost?

Untimely Network Failures?  Not knowing what will fail and when and then having to wait for a costly technician to arrive?

Tandem System’s Responsive IT Support has been developed to give you complete piece of mind.

Businesses of all sizes are becoming increasingly reliant on their IT systems. High network repair costs, coupled with the drop in employee productivity when IT issues arise can be extremely frustrating and costly.

We work with you to determine what services make sense for you, and we’ll ensure that you have a solution tailored to your needs. We take considerable time and effort to thoroughly understand your business and produce a tailored responsive support package that is uniquely tailored to both your budget and your current and future IT requirements.  You may not need a fully outsourced IT department but everyone needs to avoid viruses, backup failures and wasted time on emails you should never receive.

With Tandems responsive IT support you retain control of your IT systems but have complete confidence in the knowledge that should any IT issue occur, we are on hand to provide you with a fast and efficient resolution, minimising downtime and employee disruption.  We use enhanced monitoring, trending and notifications to quickly diagnose, troubleshoot and remotely resolve any potential IT problems.

Features of our tailored responsive IT support include:

  • Initial network health assessment
  • Remote network monitoring

Remote monitoring of both the availability and performance of your businesses key network devices – which can include your servers, switches, phone systems and routers.

  • Basic security monitoring

Ensuring your firewall is always available and functional whilst closely monitoring your anti virus program, alerting you to any potential threats.  Onsite back up systems are regularly checked for success, errors and failure alerts.

  • Support

You will be given priority service response over non-contracted customers by our team of dedicated IT technicians and access to an online portal to log and track calls.

  • Network health checks

We will provide you with regular network health checks to offer our expert advice and guidance on the development of on an effective network strategy.

  • Price or rate discounts

As a responsive support customer you will take advantage of our heavily discounted hourly labour rates.

If you are looking for a better way to manage your IT network, contact us today to discuss how our Responsive IT Support can work for you.